Everything people ask before they hang their first set. If your question isn't here, send it through the contact page and a real person replies within one business day.
Questions
Everything people ask
Anything else, send it through the contact page. A person answers within a business day.
Can I hang them outside?
Yes, on a covered porch or under eaves. They resist light splashes but are not waterproof, so keep them out of direct rain.
Will the line show?
The clear line disappears in low light. In daylight you may see it up close. Most people stagger the drop lengths between 8 and 20 inches.
Does one wand control more than one set?
Yes. Every Hollowick candle answers to every Hollowick wand, so you can add sets later and keep using one wand.
Are batteries included?
No. Each candle takes one AAA and the wand takes two. Rechargeable AAA batteries work well.
What if I miss the Halloween cutoff?
We keep shipping, and every order still goes out within 24 hours. Orders placed after October 24 may arrive after Halloween, and the 30-day return window still applies if it does.
How do returns work?
Return any unused set within 30 days of delivery for a full refund, including orders delivered in November.